General Information

Please note that PO Box numbers are not acceptable.

We only ship to your registered address provided at the time of your order.

We may require a signature upon delivery of the goods.

If you are unable to take delivery of the goods, a delivery advice note will be left advising you of the attempted delivery time/date and details on how and where you can collect your goods.


Shipping Locations

If you are trying to purchase something and cannot find your shipping location country in our checkout system, then please contact us and we will be able to assist you with your query. 

Lost Deliveries

Once you have gone through the Track and Trace procedure and the order has not been delivered in the time specified, we can only replace or refund the order after 21 working days and after the post office clarifies that the parcel is lost.
Alternatively we will send a replacement out immediately at the same cost (subject to stock availability) and your original purchase costs will be refunded after 14 days, this way you will receive your order.

Deliveries Returned Marked “Undelivered”

You must be available to receive your delivery or arrange prompt collection with your local sorting office. All orders returned to us as marked undelivered can be redelivered but will incur a delivery charge to cover the second delivery.